HARSOLVE

1. IDENTITY & ACCEPTANCE OF TERMS

These Terms & Conditions ("Terms") govern the engagement between Raghav Patel, an individual doing business under the trade name Harsolve ("Harsolve", "Service Provider", "we", "us", or "our"), based in India, and the client or customer ("Client", "you", or "your").

These Terms apply to all custom software development, web/mobile applications, AI solutions, digital marketing management, technical consulting, and managed hosting provided by Harsolve.

These Terms may be incorporated into and form a binding agreement through: (a) a signed or e-signed agreement; (b) an agreed Statement of Work (SOW); (c) an accepted proposal or quotation; (d) an invoice expressly incorporating these Terms; (e) written confirmation via email or messaging; or (f) payment or commencement of services where the applicable documentation expressly provides that such action constitutes acceptance.

Nothing in these Terms is intended to exclude or limit any right, remedy, liability, or protection that cannot lawfully be excluded or limited under applicable Indian law.

2. SCOPE OF SERVICES & COMMERCIAL TERMS

Harsolve provides professional services across the following categories:

• Software & Technology: Custom software development, website development, web application development, mobile application development, AI development, AI integration, LLM/model integration, AI automation, AI chatbots, AI software, and technical consulting.
• AI & Creative Services: AI-generated content, AI-generated video, AI-assisted copywriting, and related creative production.
• Marketing & Management: Social media marketing and management, graphic design, Meta Ads management, Google Ads management, and digital marketing management.
• Consulting: Technology consulting, AI consulting, digital strategy, and marketing consulting.
• Hosting & Technical Maintenance: Managed hosting, server/infrastructure management, and technical maintenance.

Commercial Terms: Harsolve does not operate an automated online checkout or instant e-commerce purchasing system. Specific commercial terms—including scope, deliverables, milestones, delivery estimates, recurring fees, and payment schedules—are defined in the applicable written agreement, Statement of Work (SOW), proposal, quotation, or invoice.

4. CLIENT RESPONSIBILITIES & MATERIAL APPROVALS

• Business Operations: The Client remains responsible for its own business operations, product/service offerings, pricing, warranty obligations, order fulfillment, customer support, refund processing, applicable taxes, and legal compliance.
• Client-Supplied Materials: The Client is responsible for ensuring that all materials supplied to Harsolve (including logos, trademarks, images, videos, copy, databases, customer information, codebase, and credentials) are accurate, lawful, authorized, and non-infringing.
• Marketing & Creative Approvals: Where Harsolve creates advertising, promotional copy, graphics, or campaign assets, the Client is responsible for reviewing business-specific claims, prices, offers, and regulatory statements. The Client's approval constitutes authorization for deployment.
• Cooperation & Timely Input: The Client shall provide timely access to information, feedback, technical credentials, and approvals reasonably required for service progression.

5. AI SERVICES & ASSISTED OUTPUTS

Harsolve uses artificial intelligence and AI-assisted technologies in software development, coding, content generation, and automation workflows.

• Nature of AI Outputs: AI-generated or AI-assisted outputs may contain inaccuracies, hallucinations, unintended artifacts, or technical errors.
• No Absolute Guarantee: Harsolve does not guarantee that AI outputs are error-free, uniquely copyrightable, or accepted by all third-party platforms.
• Client Verification: The Client is responsible for reviewing and verifying business-critical outputs before commercial reliance or public deployment.

6. THIRD-PARTY PLATFORMS & INFRASTRUCTURE

Services may interact with or rely on third-party platforms and providers, including Meta (Facebook/Instagram), Google, WhatsApp, cloud/hosting providers, AI providers, payment processors, and domain registrars.

Harsolve does not control and does not guarantee:

• Uninterrupted third-party platform availability, API access, or service uptime;
• Account approval, advertising approval, distribution, or algorithmic ranking by third-party platforms;
• Third-party platform pricing, policy changes, or service modifications.

Harsolve is not responsible for third-party service disruptions unless caused directly by Harsolve's breach of its express contractual obligations.

7. TECHNICAL ACCESS & CREDENTIALS

Where necessary to perform services, the Client may intentionally grant Harsolve technical access (such as developer access, server credentials, database access, or hosting administration).

• Technical access is utilized strictly for the purpose of fulfilling the contracted service.
• Technical access does not constitute a transfer of data ownership or unrestricted rights over Client data.
• The Client controls the granting and revocation of its administrative credentials.

8. HOSTING & INFRASTRUCTURE ARRANGEMENTS

Hosting operates under one of two arrangements:

9. INTELLECTUAL PROPERTY & SOURCE CODE

Except to the extent otherwise expressly provided in a written agreement/SOW and subject to applicable law, Harsolve retains the intellectual-property rights legally retained by it in source code and development materials. No copyright assignment is created merely by payment unless the applicable written agreement expressly provides for such assignment.

• Pre-Existing Harsolve IP: Harsolve and Raghav Patel retain all rights in pre-existing source code, reusable libraries, frameworks, components, templates, tools, scripts, know-how, and generic development assets ("Harsolve IP") used during service delivery.
• Custom Deliverables & Licensing: Where agreed in a written agreement/SOW, custom deliverables may be assigned or licensed to the Client according to the terms of that agreement upon full payment of agreed fees. A licence to use software does not automatically constitute an assignment of underlying source code.
• Client-Supplied Materials: Materials supplied by the Client remain subject to the Client's underlying rights.
• Third-Party Components: Third-party and open-source software remain subject to their respective applicable licences.
• Client Data: Client-controlled application data remains distinct from software copyright and is not claimed by Harsolve.

10. MUTUAL TERMINATION & SUSPENSION

Mutual Right to Terminate: Either party may terminate an ongoing service engagement, retainer, or maintenance arrangement by providing prior written notice as stipulated in the applicable Statement of Work (SOW), proposal, or written agreement.

• Accrued Fees & Expenses: Termination does not relieve the Client of the obligation to pay for authorized work performed, earned fees, or non-refundable third-party commitments incurred up to the effective date of termination.
• Managed Hosting & Handover: Upon termination of managed hosting or maintenance, Harsolve will provide reasonable handover of exportable client assets subject to settlement of outstanding invoices.
• Suspension: Harsolve may suspend or restrict services if the Client materially breaches these Terms, fails to pay invoiced fees, engages in unlawful activity, or creates a security risk to shared systems, subject to applicable law.

11. INDEMNIFICATION

To the maximum extent permitted by applicable law, the Client agrees to indemnify and hold harmless Harsolve and Raghav Patel from and against third-party claims, damages, liabilities, and reasonable legal costs arising out of: (a) materials, data, or credentials supplied by the Client; (b) the Client's products, services, offers, or commercial claims; (c) infringement of third-party intellectual property or privacy rights by Client materials; or (d) the Client's violation of applicable laws or third-party platform policies.

13. GOVERNING LAW & DISPUTE RESOLUTION

These Terms shall be governed by and construed in accordance with the laws of India.

Any dispute arising out of or in connection with these Terms shall be subject to the jurisdiction of the competent courts in Jagdalpur, Chhattisgarh, India, subject to mandatory statutory jurisdiction where applicable by law.

14. POLICY UPDATES & SEVERABILITY

Harsolve may update these Terms from time to time. For continuing services, updated Terms shall apply prospectively following reasonable notice. Existing completed transactions remain governed by the terms in effect at the time of the transaction, subject to applicable agreement and law.

If any provision of these Terms is held invalid or unenforceable by a court of competent jurisdiction, such provision shall be severed without affecting the validity of the remaining provisions.