Terms & Conditions

HARSOLVE

Terms of Service

Last Updated: May 2024

1. ACCEPTANCE OF TERMS

By accessing Harsolve (https://www.harsolve.com) or purchasing our services, you agree to be bound by these Terms & Conditions, the Indian Contract Act, and all applicable laws. Harsolve is an independent software and IT services provider based in India.

PLEASE READ THESE TERMS CAREFULLY. IF YOU DO NOT AGREE, PLEASE DISCONTINUE USE OF OUR SERVICES IMMEDIATELY.

2. SCOPE OF SERVICES

Harsolve provides custom software development, AI automation, SaaS tools, hosting, digital marketing, and related IT consulting. Each project may be subject to a separate Statement of Work (SOW) or Service Level Agreement (SLA) which will incorporate these terms by reference.

3. INTELLECTUAL PROPERTY (IP)

  • Harsolve IP: All internal frameworks, proprietary code libraries, AI prompts, and pre-existing tools used to build your solution remain the exclusive property of Harsolve.
  • Client IP: Upon full payment, the specific custom-built software or final deliverables (excluding pre-existing Harsolve IP) shall be owned by the Client.
  • Restrictions: You may not reverse-engineer, decompile, or attempt to extract the source code of our SaaS products or internal frameworks.

4. AI SERVICES & OUTPUTS

  • Assistive Nature: AI-generated outputs (text, code, automation) are assistive. Harsolve does not guarantee 100% accuracy.
  • Verification: The Client must independently verify AI-generated outputs before commercial use or deployment.
  • Liability: Harsolve is not liable for "AI hallucinations," inaccuracies, or errors caused by third-party LLM providers (e.g., OpenAI, Gemini, Meta).

5. CLIENT RESPONSIBILITIES

  • Data Legality: You warrant that all data (leads, customer info, files) uploaded to our systems is legally obtained and compliant with DPDP/GDPR.
  • Compliance: You are responsible for your own compliance with marketing laws, including Anti-Spam regulations, TRAI guidelines, and WhatsApp Business Policies.
  • Security: You must maintain the confidentiality of your account credentials and are responsible for all activities under your account.

6. LIMITATION OF LIABILITY

To the maximum extent permitted by Indian law:

  • Indirect Damages: Harsolve shall NOT be liable for any indirect, incidental, special, or consequential damages, including loss of profits, data, or business opportunities.
  • Liability Cap: Our total liability for any claim arising from these terms or services shall be limited to the amount paid by the Client to Harsolve in the three (3) months preceding the claim.
  • Third-Party Failures: We are not liable for outages or data loss caused by third-party providers (AWS, Google, OpenAI, etc.).

7. FORCE MAJEURE

Harsolve shall not be liable for failures due to causes beyond its reasonable control, including but not limited to: cyber-attacks, cloud provider outages, AI API downtime, internet failures, government actions, or natural disasters.

8. TERMINATION & SUSPENSION

We reserve the right to suspend or terminate your access to our Services immediately if we suspect any illegal activity, breach of these terms, or non-payment of fees.

9. GOVERNING LAW & JURISDICTION

These terms are governed by the laws of India. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts in Jagdalpur, Chhattisgarh.

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