1. INTRODUCTION

Harsolve ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.harsolve.com and use our services, including custom software development, AI automation, SaaS products, and digital marketing.

By using our Services, you consent to the data practices described in this policy in accordance with India’s Digital Personal Data Protection Act (DPDP Act) 2023 and the Information Technology Act, 2000.

2. DATA CATEGORIES WE COLLECT

We collect personal data that you voluntarily provide to us when you register, express interest in our products, or contact us:

• Identity Data: Name, business name, and job title.
• Contact Data: Email address, phone number, and billing address.
• Technical Data: IP address, browser type, operating system, and usage patterns.
• Service Data: Information related to your business requirements, uploaded files, and CRM data.
• Lead Data: For B2B outreach services, we may process publicly available professional information.

3. PURPOSE AND LAWFUL BASIS FOR PROCESSING

We process your data only for specified, lawful purposes:

• Contractual Necessity: To provide the services you have requested (e.g., software development, hosting).
• Legitimate Interest: To improve our AI models, enhance website security, and conduct B2B marketing.
• Consent: Where you have explicitly agreed to receive newsletters or marketing communications.
• Legal Obligation: To comply with tax, regulatory, or legal requirements in India.

4. DATA PROCESSING & AI SYSTEMS

We use AI automation and Large Language Models (LLMs) (e.g., OpenAI, Gemini) to deliver our services.

• Anonymization: We strive to anonymize personal data before processing through third-party AI APIs.
• No Training: We do not allow third-party AI providers to use your sensitive business data for training their models without your explicit consent.
• User Responsibility: Users are responsible for ensuring that data uploaded for AI processing is legally obtained.

5. DATA SHARING AND TRANSFERS

We do not sell your personal data. We share data only with:

• Service Providers: Cloud hosting (AWS/Google Cloud), payment processors, and CRM tools.
• Third-Party APIs: AI model providers (OpenAI, Meta, Google) as required for service delivery.
• Legal Authorities: When required by Indian law or to protect our legal rights.
• Cross-Border Transfers: Data may be stored on servers outside India. We ensure such transfers comply with DPDP Act standards for data protection.

6. YOUR RIGHTS (DPDP ACT 2023)

Under the DPDP Act 2023, you have the following rights:

• Right to Access: Request a summary of your personal data being processed.
• Right to Correction/Erasure: Request updates to inaccurate data or deletion of data no longer required.
• Right to Withdraw Consent: You may withdraw consent for data processing at any time.
• Right to Grievance Redressal: Contact our Grievance Officer for any concerns.

7. DATA RETENTION & SECURITY

• Retention: We retain data only as long as necessary for the purpose it was collected or as required by law (typically 2 years post-contract).
• Security: We implement industry-standard encryption and security protocols (SSL, AES-256). However, no digital transmission is 100% secure.

8. CHILDREN'S PRIVACY

Our services are not intended for individuals under 18. We do not knowingly collect data from children. If we discover such data has been collected, we will delete it immediately.