HARSOLVE

1. INTRODUCTION & IDENTITY

This Privacy Policy describes how Raghav Patel, an individual doing business under the trade name Harsolve ("Harsolve", "Service Provider", "we", "us", or "our"), based in India, collects, uses, and protects information in connection with our website (https://www.harsolve.com) and professional technology services.

We process personal data in accordance with applicable Indian data protection laws, including the Digital Personal Data Protection Act, 2023 (DPDP Act) and the Information Technology Act, 2000, to the extent in force.

2. CATEGORIES OF INFORMATION WE PROCESS

We collect and process limited categories of information for legitimate business purposes:

• Harsolve Business & Client Data: Contact name, business email address, phone number, company name, billing address, tax identification (where applicable), service specifications, invoice records, and business communications.
• B2B Prospect Data: Basic professional contact details (name, job title, company name, professional email address, business phone number, and LinkedIn profiles) collected from lawful business sources, public business directories, or professional platforms (such as Apollo, AP5, LinkedIn, and public business databases) strictly for Harsolve's own B2B sales and business-development activities. Harsolve does not sell lead generation as a client service.
• Website Analytics Data: Technical and usage information collected via Google Analytics (including IP address, browser type, operating system, and navigation paths) to understand website performance and improve user experience.

3. PURPOSES & LAWFUL BASES FOR PROCESSING

We process information for:

• Service Delivery: Providing custom software, marketing management, technical maintenance, and managed hosting.
• Business Operations: Invoicing, accounting, commercial communication, and B2B business outreach for Harsolve's services.
• Legal Compliance: Complying with applicable tax, regulatory, and statutory recordkeeping requirements in India.
• Consent: Where an individual has explicitly consented to communications.

4. CLIENT DATABASES & TECHNICAL ACCESS

Where a Client intentionally grants Harsolve technical access (e.g., developer credentials, server access, or database administration) to perform contracted services:

5. AI SYSTEMS & THIRD-PARTY TOOL USAGE

Harsolve uses industry software tools, cloud providers, and artificial intelligence technologies in service delivery.

• Confidentiality Respected: Where a Client explicitly identifies information as confidential and instructs Harsolve not to submit it to third-party AI tools, Harsolve respects those instructions, subject to contractual requirements.
• Tool Processing: Where authorized or necessary for service delivery, information processed through third-party tools is subject to the terms and privacy practices of those providers.

6. DATA SHARING & DISCLOSURE

Harsolve does not sell personal data. Information is shared only with:

• Service Providers: Cloud infrastructure, analytics (Google Analytics), communication tools, and payment/banking processors necessary for operations.
• Legal & Regulatory Authorities: When required by applicable law, court order, or governmental authority in India.

7. DATA RETENTION & SECURITY

• Retention: Information is retained for as long as reasonably necessary for business operations, contractual performance, invoices, accounting, legal obligations, and dispute resolution.
• Security: Harsolve takes reasonable technical and organizational measures appropriate to the nature of the information to protect it against unauthorized access, loss, alteration, or disclosure. No internet system can be guaranteed completely secure.

8. DATA PRINCIPAL RIGHTS

Subject to applicable law, individuals have the right to request access to, correction of, or erasure of their personal data, or withdraw consent previously provided, by contacting us.

10. UPDATES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically. Updated versions will be posted on this page with an updated timestamp.